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What methods are most effective in identifying the influences of customer satisfaction, given that some aspects of service may be unconsciously experienced by customers?
For a high-volume/low-variety service (business-to-consumer) and low-volume/high-variety service (business-to-business or professional service) identify potential gaps between customer expectation and customer perception of service delivery. What strategies would you suggest these oragnizations utilise to close these gaps?
Undertake a customer experience analysis of a service operation, identifying the critical points for managment attention ?
Select a service organization and identify the key back-office and front office tasks. What activities have most impact on the customer experience? Could any task move from one area to the other and what wouldd be the implications?
The following information is reported in the separate and consolidated balance sheets and income statements of Palace Corp. and its subsidiary.
What does it mean for a company to "thin" its inventories? How would such a business practice aid a company during an economic recession?
Compute the gain or loss on the sale of property, plant, and equipment in 2008. On which financial statement would this appear, and how would these transactions affect the statement of cash flows?
Explain the concept of vesting. Discuss why firms typically include a vesting feature in the stock-based compensation plans that they offer to their employees. What are the vesting characteristics of the two plans discussed in the exhibits? What effe..
Given all the service guarantees we see or hear on a daily bases, do these really make you feel better about the services you are paying for at the bank, restaurant, cable company or retail store?
how should an insurance company identify potential exit markets for insurance contracts and for embedded derivatives
In the tradition of their Native American ancestors, Decorah Custom Canoes specialized in creating handcrafted canoes using only the finest natural materials.
Find the following values using the equations and then a financial calculator. Compounding/discounting occurs annually. a. An initial $500 compounded for 1 year at 6% b. An initial $500 compounded for 2 years at 6% c. The present value of $500 due in..
why does an annuity due always have a higher future value than an ordinary annuity?would you prefer to receive an
what sort of hypothetical example questions should be asked about his position and such? I'm a bit stumped on coming up with something appropriate with his position. Any ideas?
Explain what would happen to U.S. exports of industrial machinery to France and U.S. imports of grapes from France as a result of the exchange rate change from 2011 to 2012.
If the appropriate discount rate is 9.94 percent per year, what is the present value of this cash flow pattern?
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