Reference no: EM133808030

Manage innovation and continuous improvement

The assessment tasks for the unit assume that you will work in the Business Services industry. Case studies/ exercises used in this assessment reflect a workplace scenario.

The student must have access to a Computer, Printer, Overhead Projector and Microsoft Office Suite Applications to do the assessment for this unit.

Presentation on a workplace scenario
Select an organization or choose the company/organization where you currently work or know very well. Consider the organization has been facing business challenges in recent times. Some of issues are lack of innovation in product/service, loss of market share, staff turnover, customer's complaints and entry of new competitors. The owner/CEO of the organization is considering a central strategy to maintain the company's position in the market. The owner strongly believes ‘innovation and continuous improvement in quality and service' is the only option which can bring the organization back on track. Hire Experts Now!

The owner has asked you to prepare a presentation on ‘Innovation and business sustainability'. And present this in the board meeting which is coming up in two weeks' time.

Now prepare the presentations on the following areas or topics:

Part A

Question 1: Brief introduction and the current situation of the organization.
Question 2: How could the managers actively encourage a culture of continuous improvement and sustainability within the organization?
Question 3: How can an organization address the impact of changes and its consequences?

Part B

Question 1: How can the organizational change process ensure the objectives, time-frames and communication plans are ready?

Question 2: Why it's important to have a contingency management plan.

Question 3: How could the organization manage failure and prompt investigation?

Question 4: How could you ensure that learning from activities is captured and managed using appropriate knowledge management systems?

Part C

Question 1: Identifying emerging challenges and opportunities (e.g. SWOT analysis)

Question 2: How could you evaluate the existing CI systems and processes of innovation?
Costs and benefits of innovation and improvements are identified and communicated to all parties (including the benefits of quality).