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Identify the ten determinants of service quality describe

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1.Explain how a Pareto chart can identify the most important causes of errors in a process.

2.How is source inspection related to employee empowerment?

3.What is a poka-yoke?  Give an example.

4.Identify the ten determinants of service quality. Describe two of them in a sentence or two each.

Reference no: EM13519493

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