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Identify the techniques for improving service productivity. In a paragraph, describe and include an example using a specific service setting of your choice for any five of the techniques.
Explain Total Quality Management and give an example of one person in the organization delivering it?
In what ways do critical approaches to organizational communication differ from the other approaches we’ve considered so far (classical, human relations, human resources, systems, culture, constitutive)? In your answer, be sure to consider both the p..
For the business that you're currently involved in (even if you're not currently employed, feel free to take a well-known business and research), please provide some examples of performance metrics that are used and share your thoughts about their ef..
What is the main benefit of a project organization over more traditional forms of operations management in the execution of ‘project work’?
In a test of the effectiveness of a new battery design, 16 battery powered music boxes are randomly provided with either the old design or the new version.
Is high customer satisfaction required to achieve customer loyalty? Should firms who seek to have the most loyal customers strive to attain the highest customer satisfaction? Why or why not?
What damage control techniques are available to the public relations team? How are they related to social responsibility? How can consumer promotions be offered over the internet? What is the goal of a major prize giveaway as opposed to smaller prize..
Consider a two-stage serial process where the second stage is a rather minor operation adding little extra value to the product. To be more specific, suppose we have an item with these characteristics (borrowing the notation of “W” for warehouse, or ..
Given an actual latest demand of 59, a previous forecast of 64, and α = 0.3, what would be the forecast for the next period using the exponential smoothing method?
Choose an article about a not-for-profit as it relates to the three elements that establish the presumption of reasonableness for a non-for profit organization. Address each of these three elements to include specific data, addressing conflict of ..
Compare and contrast the national cultures of the U.S. and India using Hofstede’s dimensions (CAGE). How might these differences affect UPS’s formulation and implementation of an expansion strategy?
Discuss the precautions you might take as manager of a new project in building a project team to assure that the project does not get off on the wrong foot.
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