Reference no: EM132102485
Lewton Telecom is a midsized company that develops telecom products for the cellular phone industry based in the United States. It has two locations. One is the headquarters where corporate management, accounting, human resources, engineering, and development reside, and the second is a small production facility. After reviewing a customer’s detailed specification for a new cellular phone base station amplifier, Lewton determines it will approve the development of a prototype amplifier.
A project manager has been identified at Lewton Telecom and has been given the task of developing a project management plan to manage the goal of creating the prototype amplifier. The project manager starts with a comprehensive and detailed specification provided by the customer and a brief overview statement of work that was developed by the initial evaluation team at Lewton Telecom. Because this project manager is one of the senior project managers at Lewton Telecom, she has managed several projects of similar types. Based on her experience, she will again be the best selection for the project manager in accomplishing this project objective. Lewton Telecom has several design engineers seasoned in power amplifier development and an extensive staff of both manufacturing and process engineers who have seen these types of projects and who are tasked with the development of new technologies required to meet various customer demands.
Because Lewton Telecom has accomplished these types of prototypes several times in the past, the project manager sees a little challenge with items that are unknown in developing the overall project plan. The challenge will be to meet the customer’s price expectations in volume production, which might influence how the prototype is created and evaluated. The project manager and project team have decided to create the original prototype as usual with U.S.-based manufactured products to verify form, fit, and function for product approval. Lewton Telecom has most of its products in high-volume production using its own manufacturing center in Asia to keep prices competitive with other U.S.-based manufacturers. The project manager and project team have determined that, in addition to the first prototype, a second prototype should be made using the Asian-based supplier’s materials to confirm quality, as well as form, fit, and function. The project manager will be challenged with maintaining the quality of the second prototype to ensure Asian-based suppliers can provide materials that meet customer quality expectations. Typical products used in this base station amplifier would include a machined, aluminum housing that would be used in high-volume production, circuit boards, RF cables, and ribbon electrical cables.
The project manager now has the added challenge of a second prototype that needs to be made and qualified with Asian-based materials to confirm the product conformance to all customer specifications and its compliance with price targets in volume production. This creates an added challenge of time as well as product cost and high sensitivity to product quality to ensure the sustainability of this product for the organization and the continued good relations between the customer and Lewton Telecom.
1) Based on the information above, identify the quality assurance tools and techniques that would be used on this project and explain why.
2) Identify quality control tools and techniques that would be used on this project and explain why.
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