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Choose a very simple product or service and create a simple QFD matrix for it . For example, you may choose to create a simple QFD matrix for a cup of coffee, but any simple product or service will do. Keep the product simple because the matrix becomes very complex quickly as you work through QFD. Identify the customer attributes, their relative importance, and the engineering (or technical, in the case of services) attributes of the product. Include what you think are the customer perceptions of your product and competitor products. Do competitive evaluations. Use an Excel spreadsheet, a table in Word, or a template from the internet for your matrix. You don't have to put the roof on the "house of quality" if it looks too complex. Discuss what you have learned from this exercise.
The advertising agency recently reorganized. Joanne now reports to just one boss, the CFO, which means there___________ unity of command. Unity of command ______in matrix organizations. The reorganized company has most decisions made by managers, rat..
How important is ISO 9000 to most companies engaged in the government, industrial, and international market? Explain the two concepts of ISO 9000. Most companies are certified or becoming certified under ISO 9001: 2008 or for aviation companies AS 90..
a which of the following is usually included as an inventory holding cost?bull order placingbull
assume that you are a risk adverse manager in an industry experiencing rapid technological innovations. which of the
What are the major issues concerning privacy in the information age? Do you believe that the business benefits derived from the use of customer information should overrule some of the personal privacy and information rights we have previously taken f..
Lottery winners are no happier than anyone else a year after their big win. Similarly, people who have experienced serious physical injuries seem to "get over it" fairly well across time and return to their pre-injury level of happiness. These findin..
Food is an integral part of understanding different countries, cultures, and lifestyles. In fact, your company is interested in importing Australian wine to the United States
The U.S. Department of Commerce considers a business 'small' if it has fewer than how many employees? A locally owned and operated restaurant is typically a(n). Which of the following is the most significant disadvantage of franchising? Which of the ..
After having reviewed the whistle-blower definition and statute, would you agree that despite having the whistle-blower statute in place, some employees are still apprehensive about coming forward with complaints? Please explain.
You are the civil engineering foreman in charge of a 24-person group whose charter is to erect 3,000 tents for refugees who lost their homes in an earthquake.
Making a Critical Assessment of the Toyota Production System (TPS) Today Use of a Grid Analysis (Weighted Scoring Model) to Help Make the North American Plant Location Decision for the RX 330
find the stadium (seat) utilization. Can you think of one or two other assets that have such a low resource utilization?
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