Reference no: EM131426625
Assignment: Case Study-Training Assessment
Training assessment is an important task for HR personnel. Use the Argosy University online library and textbooks to read about training assessments.
Then, consider the following scenario:
You have recently been appointed as a training manager for the southeast region of a major supermarket chain in the U.S. Your territory includes 15 retail stores. Your responsibility involves working directly with store managers and other stakeholders to develop training solutions to meet specific needs of employees in various stores. This includes, but is not limited to, performing needs assessments, determining appropriate instructional design and training delivery methods, as well as implementing and evaluating training initiatives.
Three of the stores in your territory have missed sales goals for the last two quarters. All three stores have received low customer satisfaction scores and are experiencing increased employee turnover rates. The high employee turnover has resulted in the store managers hiring many new and relatively inexperienced sales associates, which further contributes to the problem.
The senior management team of the supermarket chain believes that training and development may help decrease employee turnover and increase customer satisfaction. You have been asked to assess training needs and develop a proposal to address the situation in these three stores.
Instructions:
Use scholarly resources and your learning, address the following:
1. Identify, using simple heuristics, the indicators that show that the specific problems experienced by the three stores can be resolved through training.
2. Design a needs assessment plan and identify three specific training initiatives you would recommend for these employees. Include the expected outcomes for the three training initiatives in your proposal.
3. Select one of the specific training initiatives you identified and develop a budget of projected costs to implement this initiative.
Write a seven-to-nine-page training proposal in Word format. Apply APA standards to citation of sources.
|
What would be a reasonable sampling plan for the component
: The company accept a 5% risk of rejecting good batches, and a 10% risk of accepting bad batches. What would be a reasonable sampling plan for the component?
|
|
Explain the type of structure the organization has
: Then, briefly describe the type of structure the organization has and explain how it is effective in accomplishing the organization's goals. Discuss the advantages and disadvantages of the structure.
|
|
What criteria should it use to reject a batch
: The company wants to be 95% sure that a rejected batch is really unsatisfactory. What criteria should it use to reject a batch?
|
|
Use backward empirical rule to check for evidence
: Construct a normal probability plot for these data. Is there any evidence to suggest non-normality?- Use the backward empirical rule to check for evidence of non-normality.
|
|
Identify specific training initiatives you would recommend
: Design a needs assessment plan and identify three specific training initiatives you would recommend for these employees. Include the expected outcomes for the three training initiatives in your proposal.
|
|
Write a brief explanation of the use of informatics
: Write a brief explanation of the use of informatics, the applications, and the methodologies used to monitor the event/trend you selected. Explain your position on whether the methods used to monitor the event/trend (i.e., systems, procedures) wer..
|
|
Find the most that wilshaw should pay for this survey
: Wilshaw can run a survey to test market reaction with results A, B or C. Experience suggests that the reliability of such surveys is described by the following matrix of P(A/good), P(A/medium), etc. Use a decision tree to find the most that Wilsha..
|
|
Was the project manager effective why or why not
: Was the project manager effective? Why or why not? Identify two areas of opportunity and provide specific recommendations for improvement.
|
|
Clinical maintenance for the clinical reminder
: Review the clinical maintenance for the clinical reminder, mammogram screening. Why does Karen have the clinical reminder for a mammogram screening?
|