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Identify specific customer service challenges experienced

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Assignment

1. Virtual Organization Summary (Describe the organization and the negative impacts experienced due to virtual communication.)

2. Identify recommended methods of communication to reach external stakeholders (customers) of the business. (Select communication tools and style for communication; synchronous or asynchronous.)

3. Identify specific customer service challenges experienced as a result of virtual communication failures.

4. Recommend steps to prevent further loss of customers or to reduce customer satisfaction.

5. Identify escalation procedures that may enhance customer experience and improve customer relationships.

6. Recommend virtual communication tools that should be used to improve relationships between employees and customers.

7. Identify potential future risks that may arise from the recommended virtual communication tools.

Reference no: EM131472808

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