Reference no: EM131232635
1. Conclusions should be presented at the beginning of the report unless the reader prefers
A The indirect plan, will not like the outcome, or if the topic is complex
B Additional source support
C Additional graphics for clarity
D Reading the recommendations first
2. When Citi announced "repositioning actions to further reduce expenses..." in the Introduction to Chapter 5
A Citi was very clear in communication its own actions
B Citi does not have to explain what it meant by "repositioning"
C Citi should have created simple and concise sentences to ensure clear communication
D Citi needs to avoid adding an explanation to something that was very clear
E Citi should avoid the verbal equivalent of head-locks and body-slams
3. Upward communication is usually
A More formal than downward communication
B Front-loaded with pathos
C Geared toward the secondary, higher-level audience
D Adapted to the writer's preference of style and diction
E More authoritarian in tone than other messages
4. Which sentence does not contain a hidden verb?
A The lab assistant gave a demonstration on how to create a suitable sample
B The office manager analyzed the financial reports
C The associate dean arrived at the conclusion that the computer labs are outdated
D The information technology department has a requirement for technical training
E Do you have a need for a new laser printer
5. Identify the sentence that contains specific, concrete language.
A The committee met several times to discuss the proposal
B Many employees are dissatisfied with the change in retirement benefits
C A substantial number of complaints were received from customers
D Three new representatives will complete their training this week
E The speaker used an emotional tone when addressing the sales meeting
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