Identify operational improvement opportunities

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Reference no: EM133989519

The Define Phase

In the last quarterly review, Martina Lund, Kalypso Tropical Cruises' CEO requested from Petro Duran, Director, Customer Experience a thorough review of the check-in process in Miami. Petro promised to present a plan of action by the end of the week.

Duran appointed you to lead a project to investigate possible causes for the decline in customer perception and identify operational improvement opportunities aiming at reversing the trend.

You have decided to employ your Six-Sigma knowledge and experience. Duran has asked to meet with him tomorrow to discuss you first draft of the Project Charter.

Deliverables

Draft of the Project Charter (partial) containing the items below:

Problem statement
Purpose
Expected benefits
Scope
High-level timeline

Reference no: EM133989519

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