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1. Employee empowerment is an essential element of quality management, especially in services. From your own experience, cite instances where a service provider empowered its employee to go the extra mile to delight you. Then indicate an instance where the opposite happened.
2. You have been commissioned to create a local equivalent of the Malcolm Baldrige National Quality Award for your college's campus. The winner will receive free campus parking for one academic year. Prepare a list of criteria for use in deciding who on your campus is most worthy of this award. How would you propose that these factors be measured? Should they be?
Motorola obtains cell phones from its contract manufacturer located in China to serve U.S. market. The U.S. is served from a warehouse located in Memphis, Tennessee.
Lindsay Electronics, a small manufacturer of electronic of research equipment, has approximately 7,000 items in its inventory and has hired Joan Blasco-Paul to manage its inverntory.
The Ambrosia Bakery makes cakes for freezing and subsequent sale. The bakery, which operates five days a week, 52 weeks a year, can produce cakes at the rate of 116 cakes per day.
Discuss examples and cases of information check and balance systems or data cross reference that can provide organizational transparency of unethical behavior?
Based on your readings, what do you consider important when considering a make or buy decision?
You are the CIO of a Fortune 500 company in the Washington D.C. area. You have been asked to speak at the monthly meeting of the Chamber of Commerce on current trends in the IT/Business arena. Your audience will be business people in the community fr..
Describe the elements necessary for a prima facie case of age discrimination. Create a list of points the employer can use in rebuttal.
What are the inputs and outputs of the transformation process described in this case and what are the main operations objectives for the macro-operation?
How much is a typical monthly Social Security monthly check? What is the maximum annual income that anyone can receive from Social Security? How much would a person have to have earned to receive the maximum?
Given the information in (C) how muchwould a corportate spy be worth to Transrail to find out if Rail Freight will bid?
Briefly describe what we mean by Psychographics and how we can use it for segmentation. Explain how Lifestyle analysis might be helpful in planning marketing strategies to develop an effective marketing mix for college students, rather than for full-..
What advice do you have for Raptec's Board of Directors pertaining to their consideration of these potential acquisition targets?
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