How would you manage the conversation with employee

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Reference no: EM133860905

Question

An employee has called to inform you that six hours of overtime was missed in their most recent pay. The employee is very emotional and says they were counting on those funds to pay extra expenses this month. You determine the overtime hours were not submitted for payment and the employee's manager is currently on vacation.

How would you manage the conversation with the employee, and what steps would you take to assist them?

Reference no: EM133860905

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