How would you have conducted the needs assessment

Assignment Help Operation Management

Reference no: EM131028742

The Department of Social Services represents a large portion of your county's budget and total number of employees. The job of eligibility technician is responsible for all client contact, policy interpretation,, and financial decisions related to several forms of public aid (e.g., food stamps, aid to families with dependent children). Eligibility technicians must read a large number of memos and announcements of new and revised policies and procedures. Eligibility technicians were complaining that they had difficulty reading and responding to this correspondence. The county decided to send the employees to a speed reading program costing $250 per person. The county has 200 eligibility technicians. Preliminary evaluation of the speed reading program was that trainees liked it. Two months after the training was conducted, the technicians told their managers that they were not using the speed reading course in their jobs, but were using it in leisure reading at home. When their managers asked why they weren't using it on the job, the typical response was, "I never read those memos and policy announcements anyway."

A. Evaluate the needs assessment process used to determine that speed reading was necessary. What was good about it? Where was it faulty?

B. How would you have conducted the needs assessment? Be realistic.

Reference no: EM131028742

Questions Cloud

What label will you put on the power cable for floppy drive : Where is the master boot record for a floppy disk located? In order to identify the working voltage properly, what label will you put on the power cable for the floppy drive?

Some methods of initial assessment appear to be more useful : Some methods of initial assessment appear to be more useful than others. If you were starting your own business, which initial assessment methods would you use and why? When faced with the need to hire, how are you going to approach the task (as outl..

Services or product line about aerial drones surveillance : Services or product line about Aerial drones surveillance –what do you sell, how does it benefit your customers, and what is the product life cycle?

Discussion about your friends or family members lives : Stress in Your Life" Please respond to the following: Discussion about your friends' or family members' lives, or examples from life in general. You are not required to solely use personal examples if you are not comfortable doing so

How would you have conducted the needs assessment : The Department of Social Services represents a large portion of your county's budget and total number of employees. The job of eligibility technician is responsible for all client contact, policy interpretation,, and financial decisions related to se..

Difference in mean cpu time required for the two computers : Do the data provide sufficient evidence to indicate a difference in mean CPU times required for the two computers to complete a job? Test using α=.05. Give bounds for the associated p-value.

Normal selling price of a gold bracelet : Miyamoto jewelers is considering a special order for 20 handcrafted gold bracelets to be given as gifts to members of a wedding party. The normal selling price of a gold bracelet is $390 and its unit product cost is $264.00 as shown below:

Design a network to connect the three buildings : Design a network to connect the three buildings and recommend security features for this network. You will plan your solution step by step, and then present your overall design to your client.

Describe the main components of social entrepreneurship : Describe the main components of social entrepreneurship and describe how social entrepreneurship differs from commercial entrepreneurship. Please give an example of organization that follows each method of entrepreneurship.

User Account

All Pages