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How would you establish the nature of the complaint

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You have a wedding reception booked in your hotel for next Saturday. Two days before the reception the chef advises you that the special salmon dish that was requested will be unavailable due to a bad batch of salmon, that has caused food poisoning.

Your customers agree to your suggested changes, but are unhappy with the replacement dish, and the overall service during the wedding reception.

a. How would you establish the nature of the complaint?

Reference no: EM132194395

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