Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
For the past six months, I have been working as a telesales accounts manager for a manufacturer of bedroom slippers. The firm had recently opened the telesales department, on a trial basis, to reach smaller retailers whose sales volumes were not large enough to attract the attention of the regional field representatives. Traditionally, the busiest time for the firm is the period from September to December, when retailers are ordering the inventories they want to have on hand for the Christmas shopping season. Last year, the number of orders coming in was unexpectedly heavy, and the lead time needed to ship the orders was nearly a month. Unless the order was placed by the end of November, it was unlikely that the customer would have the merchandise on its shelves by Christmas. However, the department manager encouraged us to take the late orders and promise delivery by Christmas, even though we knew that the merchandise wouldn’t be delivered until early January. Most likely, the retailers wouldn’t have wanted the merchandise if they had known the actual delivery date. Our manager’s reasoning for this practice was that we needed to boost our department’s sales revenue to ensure that upper management saw our department as a success at the end of the trial period. In other words, our jobs could be on the line. Also, each order that we may have lost meant a smaller commission check
a. How would you characterize the practice in which our firm engaged?
b. Were the jobs of all the people associated with the telesales department more important than ethical principles? What ethical principles are at stake?
c. Should I have followed my manager’s orders and gone along with what I thought was a deceptive marketing practice? Is the practice all that bad if there is some chance we could deliver on time?
Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?
Estimate the number of repetitions that new service worker Irene will require to achieve “standard” if the standard is 21 minutes per repetition. She took 30 minutes to do the initial repetition and 25 minutes to do the next repetition.
Has Toyota successfully enacted the principles espoused in the Toyota Way? What did they do well, and where is there room for improvement?
The power at Ice Station Lion is supplied via solar cells. Once a year, a plane flies in and sells solar cells to the ice station at a price of $20 per cell. Because of uncertainty about future power needs,
Management would like to see your proposal for a BCP exercise scenario first. Draft a 1-2 page proposal for a BCP exercise with the following information:
Bridgewater Engineering Company (BECO), a privately held machine shop, makes heavy-duty machinery for factory assembly lines. It sells its presses, grinders, and milling equipment using a few inside salespeople and telephones. Write a report about 20..
Leaky Pipe, a local retailer of plumbing supplies, faces demand for one of Its SKUs at a constant rate of 30,000 Units per year. It costs Leaky Pipe $10 to process an order to replenish stock and $1 per unit per year to carry the item in stock. What ..
Identify the best value discipline, generic strategy, and grand strategy for your organization. This will include evaluating alternatives. Recommend and justify a strategy or combination of strategies the organization should implement.
Hershey needs your assistance in developing a clear organizational chart. Some of its top executives believe the company needs a divisional by product type structure, and other believe the firm needs a divisional by geographic type structure. Hers..
Read the case study, "Robin Hood" in Part Two of your textbook and discuss the following questions with your class. What problems does Robin Hood have? What issues need to be addressed? Do Robin Hood and the Merrymen need a new mission? New objective..
Describe in detail how cultural differences may impact communication. Give examples. What can be done to improve communication across cultures?
Individual contributors not being used to being a team player. What about the other way around? Is there any thought about how people that are used to working in a team based environment make the successful switch to an individual contributor role?
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd