How to implement the customer service standards

Assignment Help Operation Management

Reference no: EM131656206

1. To ensure new employees learn how to implement the customer service standards of a hotel, the hotel would MOST LIKELY rely on ________.

a. vicarious learning

b. teamwork

c. high salaries

d. creative incentives

2. Which of the following behaviors would OB MOD NOT encourage?

a. sales goals

b. helping colleagues

c. attendance

d. production goals

Reference no: EM131656206

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