How should you decide what processes to improve

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Reference no: EM134008717

Problem

You manage a customer service department and want to improve operations. You've identified three potential focus areas: handling returns, processing warranty claims, and responding to general inquiries. Get the instant assignment help. Since you can't address everything at once, how should you decide what processes to improve?

Reference no: EM134008717

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How should you decide what processes to improve : You manage a customer service department and want to improve operations. Since you can't address everything at once, how you decide what processes to improve?

What factors do you need to consider : What factors do you need to consider? Break down the major phases and identify 3-4 key milestones with target completion dates.

Describe the skills and expertise needed : Describe the skills and expertise needed, and explain how you'll assign tasks to team members based on their strengths and capabilities.

What specific action you will take to prevent or mitigate it : For each risk, explain how likely it is to occur, what impact it would have, and what specific actions you'll take to prevent or mitigate it.

What information will you gather to analyze the process : What information will you gather to analyze process? Who will you interview or what data will you collect, to understand problems and identify solutions?

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