How service and customer centric experiences drive value

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Assignment:

UPS and FedEx turn focus to consumer behaviour" analyzing how service and customer centric experiences drive value. After reading the case study answer the following questions in a reflection paper:

1. What issues are UPS and FedEx facing here?

2. How do UPS and FedEx contribute to their clients achieving a competitive advantage?

3. What are the drivers for collaboration in the examples given?

Please provide outside references using APA 6th edition writing.

Reference no: EM133384636

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