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How satisfied were you with the service provided

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Reference no: EM131031320

1. Describe the service experience. What exactly did the service marketer / employee do (or not do)?

2. How satisfied were you with the service provided?

Not at all Satisfied 1 2 3 4 5 Very Satisfied

3. What factors influenced you to feel this way about the experience? Was there a FAILPOINT? If so, describe it.

4. What could the marketer / employee have done to make this a better experience?

5. How likely are you to visit this marketer / service provider again in the future?

Not at all Likely 1 2 3 4 5 Very Likely

6. If you were the owner and you were made aware of this incident, what would you do?

Reference no: EM131031320

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