How online process differ from an airline ticket counter

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Question: 1. Airlines allow customers to purchase tickets, select seats, and check in online. How does this process differ from a check-in process at an airline ticket counter?

2. Think of two companies in the same industry that use different process structures. Why is this the case? Is one process structure a better choice than the other? Why, or why not?

Reference no: EM131919394

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