Reference no: EM133877823
Problem
This problem is based on the Berkeley Home Improvement (BHI) example we discussed in class. BHI is trying to figure out whether it should offer free home delivery to all SaverCard customers with purchases above $150. At an industry convention, a hardware chain claimed that the introduction of free home delivery reduced the churn rate (the annual churn rate decreases from 30% to 25%). It also claimed that to get qualified for free home delivery, customers spent more on some order. On average, customers qualified for free home delivery with probability 90% and in that case, their annual spending increased by $60, and when they did not, their annual spending remained the same as before (i.e., $200). The average cost of home delivery is $30 per order. Given this information, answer the following questions.
A. If BHI introduces the new program, how much would the average annual revenue be?
B. If BHI starts the new program, how much would the product cost be? (Recall that product costs are currently 60% of revenue.)
C. Given $30 cost per delivery and 90% chance of being qualified for free home delivery per year, how much would the (expected) marketing cost be? (Recall that marketing costs are currently $25 per year. Here no need to account for the retention rate, only account for the probability of being qualified for free home delivery) Get the instant assignment help.
D. With these calculations in place, calculate the average CLV (You can use the table we used in class by modifying the numbers.)