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Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. As part of their campaign to improve customer service, they have focused on passenger check-in operations at the terminal. Global operates a common check-in system wherein passengers for all Global's flights line up in a single "snake line." The arrival rate is estimated to be 66 passengers per hour. The check-in process takes an average of six minutes. Agents are paid $23 an hour. The customer relations department estimates that every minute a customer spends waiting in line to be checked in, it costs Global $1 due to missed flights, customers' dissatisfaction, and loss of future business. Assume that interarrival and service times are exponentially distributed.
How many agents should Global staff?
What is the average waiting time in line? (Do not round intermediate calculations. Round your answer to 3 decimal places.)
What is the average number of customers in the system? (Do not round intermediate calculations. Round your answer to 2 decimal places.)
What is the average number of customers that are in service? (Do not round intermediate calculations. Round your answer to 1 decimal place.)
Select one commandment of implementing change. What is its impact on the ability of an organization to respond rapidly to market conditions?
Elucidate however, there is not enough money for a full-blown, cross-functional enterprise application, also you will need to limit first step to a single functional area or constituency. Illustrate what will you choose, also why.
Which one of the following generic types of competitive strategy is typically the best strategy for a company to employ? A low-cost leadership strategy
You are part of a group of newly hired team superintendents with Riordan Manufacturing. Your group was hired to lead new teams and begin production of the newly designed CardiCare Valve heart valves.
The firm terminates Steven so that they can put the old secretary back in her job. Steven asks you what you think he should do. What do you say?
A location analysis for Temponi Controls, a small manufacturer of parts for high-technology cable systems, has been narrowed down to four locations.
A time standard was set at 0.20 hour per unit based on the 50th unit produced. If the task has a 90% learning curve Illustrate what would be the expected time of the 100th, 200th also 400th unit.
Identify at least five online sources describing Rough-cut Capacity Planning (RCCP) or Capcity Requirements Planning (CRP) in manufacturing
Given Gasoline production function of QG = 72MG 1.5 MG2, illustrate what is gasoline marginal profit. Given fibre production function of QF = 80MF 2MF2, illustrate what is fibre marginal profit.
What is the percent change in productivity from current to new paint?
The sensitivity analysis is a simple way to access risk. In our text the author states that a common approach is to estimate NPV based upon an optimistic.
Dee and Carol are owners of a company supplying tin cans to countries at war. This war tin company has had a history of lack of control, particularly in the production-inventory area
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