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How long do customers wait on average before being processed

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A car repair shop has two hoists where cars can be lifted for repair work. Currently customers come in at the rate of 4 per hour and are processed at a similar rate. On average 8 cars are waiting to be processed, 4 needing routine repairs and 4 needing major repairs. People are served on a first come first serve basis.

(a) How long do customers wait on average before being processed?

Reference no: EM131440488

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