How is the hospitality workplace evolving

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Reference no: EM132271957

This assignment covers the design thinking process in the hospitality industry. Please read the following case studies/articles and answer the questions below. Each answer should be 1 page in length (2 pages total), double spaced.

 

1. How design thinking drives Marriott's digital strategy By Clint Boulton

2. Design Thinking in Hospitality By Ana Andjelic

3. Why Design Thinking matters in the Hospitality Industry

Questions:

How is the hospitality workplace evolving? Give examples of how technology is changing the service environment.

Using design thinking methodology, identify 3 prevailing concepts and describe their application used by the 3 case studies.

Reference no: EM132271957

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