How final quality dimension can be possibly measured

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Reference no: EM131030724

Choose any service process which you are familiar with (such as retailing, call center, restaurant, bank, hospital, pharmacy, car repair, etc).

a) Briefly discuss the service process, including the resources used, service activities, and desired output.

b) Define what quality means to its customers and how the final quality dimension(s) can be possibly measured (judged).

c) Now try to identify if there is any variation associated with any of the quality dimensions you defined. If yes, what are the potential sources of variation? If no, briefly explain why the dimension has no variation at all.

Reference no: EM131030724

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