How e-commerce systems operate

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Reference no: EM133880001

Assessment Title: AI Response Critique

Task
This assessment is to be completed individually. You will use ChatGPT (free version) to develop an argument, explore the given prompt for deeper understanding, and engage in self-evaluation on the e-Commerce systems and online transactions. In your exploration, consider how at least two trending technologies, such as big data, cloud computing, AI/machine learning, or quantum computing or any others, can support e-Commerce systems and enhance business operations.
You will then individually record a video presentation showcasing your understanding of e- Commerce systems and how the chosen technologies support the systems and the business, including its routine business activities, platforms, benefits and challenges, ethical considerations.

Assessment Description
This assessment evaluates your understanding and utilisation of various ChatGPT prompts for e- Commerce systems. You will analyse how emerging technologies support e-Commerce systems and enhance business operations. The assessment concludes with an analysis report and a video presentation in which you will communicate your insights. Your presentation should cover routine business activities, different platforms, benefits and challenges, ethical considerations, and the role of at least two trending technologies in the e-Commerce landscape.
You will need to:
Examine key processes like inventory management, order processing, customer service, and marketing that are vital for e-Commerce systems success.
Explore various e-Commerce platforms such as Shopify, WooCommerce, Amazon or any others, each offering distinct features to cater the diverse business needs.
Evaluate how e-Commerce systems provide global reach and 24/7 operations while facing

challenges like competition and cybersecurity risks. Looking for last-minute assignment help? Grab it now!
Address important issues such as privacy, security and data to ensure compliance and maintain customer trust.
Leverage trending technologies such as big data, cloud computing, AI, quantum computing or any others to enhance insights, improve customer experiences, and boost operational efficiency.

learning outcomes:

LO2: Illustrate how information systems are used to perform routine business activities in alignment with business strategies.
LO3: Critique the ethical, social, privacy and security issues related to information systems used in organisations.
LO4: Document and critically communicate the use of information systems in business using software development lifecycles and requirement gathering techniques.

Part 1: Explore the Given Prompts for Deeper Understanding:

You may use the following prompts:
Discuss the importance of customer support in e-Commerce platforms. How do the trending technologies you have chosen enhance customer service efficiency and satisfaction?
Choose the appropriate SDLC model (e.g., Waterfall, Agile) based on the project needs and outline the phases, tasks, timelines, and resources required.
Address ethical challenges in e-Commerce systems and the importance of maintaining ethical standards.
Explain the basic operations of e-Commerce systems, including order processing, payment systems, and fulfillment.
Identify key routine business activities in e-Commerce (e.g., inventory management, order processing, custom er support). How do these activities impact overall business performance?
How e-Commerce platforms assist in product information inquiries, order tracking and status updates, payment processing assistance, and troubleshooting and issue resolution?
In what ways do your chosen trending technologies improve the functionality and user experience of e-Commerce platforms, particularly in relation to online transaction information systems?
Identify potential challenges in deploying your chosen trending technologies for customer support and transaction assistance in e-Commerce. How can these challenges be mitigated?
How user gathering techniques ensure that business and user needs are accurately captured?

You need to write a 600-word analysis report based on the responses generated by GenAI prompts to demonstrate your own understanding of each response. This analysis report is part of assessment submission using the submission link on MyKBS.

Part 2: Video Presentation
Create a well-structured video presentation (15 minutes) based on your analysis report and responses from GenAI in Part 1, emphasising your understanding of the topic. Follow the below structure for your presentation (recommend using MS PowerPoint).
Cover Page (1 slide)
The project title, your full name, student ID and date of presentation.
Overview of e-Commerce Systems (1 slide)
Discuss what e-Commerce is and why it matters in today's economy. Highlight some current trends.
How e-Commerce Systems Operate (2 slides)
Determine how e-Commerce and online transaction systems are used to perform each identified routine business activity. (Provide 2 examples)
SDLC Model (2 slides)
How a specific SDLC model (Waterfall, Agile) was used in a business project? (Provide 2 examples)
Data Gathering Techniques (2 slides)
Discuss how e-Commerce platforms utilise these techniques to collect data on customer preferences, behaviours, and feedback, which informs decision-making. (Provide 2 examples)
Trending Technologies (2 slides)
Examine at least two trending technologies (e.g., big data, AI/machine learning). Highlight real-life examples of companies successfully implementing these technologies.
Ethical Considerations (1 slide)
Provide 2 examples by addressing the emerging issues regarding privacy, security and data and their consequences and resolutions.
References (1 slide)
Ensure that you appropriately reference at least 5 sources or materials used in your report. You can use any referencing and citation style as long as they are consistent across the entire assessment.

Reference no: EM133880001

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