Reference no: EM132717134

Problem 1: Many hotels experience difficulty when establishing credit policies. List five factors you believe would be important when determining whether to offer credit terms to a new client in your own hotel. Explain your reason for choosing each factor.

Problem 2: Improvements in technology have affected the controller's office more than most areas within a hotel. Assume you were the GM of a large full-service property. What specific steps could you take to ensure that your controller stays abreast of the advances that impact his or her area? How will you evaluate that individual's efforts to maintain and improve skills? How will you keep up with the changes that will continue to revolutionize this area?