How could the design of the focus group be improved

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Case: To showcase the airline's 'Business Premier' service on its daily route from Los Angeles to London, Air New Zealand has conducted what it calls the first in-flight focus group to address perceived pros and cons of international travel. The focus group took place on a flight scheduled for 9 April 2013. The focus group consisted of frequent fliers and travel experts. The respondents were asked a series of questions. These included the respondents' in-flight comfort, jet lag prevention and flight preparation as they were in-flight from Los Angeles to London.

QUESTIONS

What are the advantages and disadvantages of using an airborne focus group in this place?

How could the design of the focus group be improved, if at all?

Reference no: EM133441443

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