How can you judge the current performance of the centre

Assignment Help Finance Basics

Reference no: EM131410237

The Palmer Centre for Alternative Therapy

Jane and Andrew Palmer run a business in Florida that they describe as an ‘alternative therapy centre'. Their treatments range from fairly traditional ones, such as osteopathy, to more experimental ones that work with the body's ‘energy pathways'. Their clients have a range of problems of different severity and symptoms, but in practice their main concern is people who suffer from long-term back problems. The Palmer Centre employs a receptionist who deals with around 20 customers an hour. 70% of these only ask for information and the receptionist can deal with them in a couple of minutes. The remainder are actual patients. Each patient takes about three minutes to give the receptionist information before moving on to consultations with either Jane or Andrew. Roughly two-thirds of patients see Andrew, who spends around 15 minutes with each; the rest see Jane, who spends around 20 minutes with each. After they have finished treatment, the patients return to the receptionist, who takes two minutes to collect information, prepare bills and arrange followup appointments. This arrangement seems to work well, but some patients complain of having to wait. This is particularly important because the Palmers are thinking of expanding and employing another therapist. They will have to do some marketing to attract new clients, but realise that alternative treatments are becoming more popular and finding new business should not be difficult. For the expansion they will have to make some changes to the centre, and build another office and waiting area for the new therapist. If the expansion is a success, they might be tempted to expand even more in the future. This raises the questions of how many offices the centre will need for varying levels of demand and how big the waiting areas should be.

Questions

1. How can you judge the current performance of the centre?

2. Can you find the resources that the centre will need to maintain - or improve - the current level of service with increasing numbers of patients?

Reference no: EM131410237

Questions Cloud

How can i validate the accuracy of my statement : GOVT2305- How can I validate the accuracy of my statement? How is this information relevant? How does my conclusion address the complexities of the issue? What is another interpretation or viewpoint of the issue?

How far does betty have to drive to overtake fred : Fred is driving his Volkswagen Beetle at a steady 20 m/s when he passes Betty sitting at rest in her Porsche. Betty instantly begins accelerating at 5.0m/s^2. How far does Betty have to drive to overtake Fred?

Direction of the incident beam : What is the angle change of a reflected light beam if the direction of the incident beam does not change? Express your answer using two significant figures.

What are the top things a coach can do to make involvement : Coaches play a vital role in the education and positive experiences of young athletes. For this discussion, identify the important points every coach should know about.What are the top five things a coach can do to make involvement in sports a po..

How can you judge the current performance of the centre : Can you find the resources that the centre will need to maintain - or improve - the current level of service with increasing numbers of patients?

Is the momentum conserved : A moving block slides to a stop on a table due to friction. Is the momentum conserved? Why? Suppose that an object moving 5 m/s faster than a second object collides elastically with that second object. Now how much faster is the second object movi..

Define the electric potential to be zero : A finite rod of length L has total charge q, distributed uniformly along its length. The rod lieson the x-axis and is centered at the origin. Thus one endpoint (x, y) is located at (-L/2, 0)and the other is located at (L/2, 0). Define the electric..

What can parents do to make sure their children are ready : Post your thoughts on the following questions for discussion:What can parents do to make sure their children are ready for competitive, organized sports?What can parents do to make sure that competitive, organized sports are a fun, successful, and ..

What is the speed of sound in the substance : A 599 Hz sound wave travels through a substance. The wavelength of the sound wave is measured to be 233 centimeters. What is the speed of sound in the substance in m/s?

User Account

All Pages