How can you judge the current performance of the centre

Assignment Help Finance Basics
Reference no: EM131407427

The Palmer Centre for Alternative Therapy

Jane and Andrew Palmer run a business in Florida that they describe as an ‘alternative therapy centre'. Their treatments range from fairly traditional ones, such as osteopathy, to more experimental ones that work with the body's ‘energy pathways'. Their clients have a range of problems of different severity and symptoms, but in practice their main concern is people who suffer from long-term back problems. The Palmer Centre employs a receptionist who deals with around 20 customers an hour. 70% of these only ask for information and the receptionist can deal with them in a couple of minutes. The remainder are actual patients. Each patient takes about three minutes to give the receptionist information before moving on to consultations with either Jane or Andrew. Roughly two-thirds of patients see Andrew, who spends around 15 minutes with each; the rest see Jane, who spends around 20 minutes with each. After they have finished treatment, the patients return to the receptionist, who takes two minutes to collect information, prepare bills and arrange followup appointments. This arrangement seems to work well, but some patients complain of having to wait. This is particularly important because the Palmers are thinking of expanding and employing another therapist. They will have to do some marketing to attract new clients, but realise that alternative treatments are becoming more popular and finding new business should not be difficult. For the expansion they will have to make some changes to the centre, and build another office and waiting area for the new therapist. If the expansion is a success, they might be tempted to expand even more in the future. This raises the questions of how many offices the centre will need for varying levels of demand and how big the waiting areas should be.

Questions

1. How can you judge the current performance of the centre?

2. Can you find the resources that the centre will need to maintain - or improve - the current level of service with increasing numbers of patients?

Reference no: EM131407427

Questions Cloud

Describes the total cost per patient per meal : A dietitian needs to purchase food for patients. She can purchase an ounce of chicken for $0.25 and an ounce of potatoes for $0.03. Let x = the number of ounces of chicken and y = the number of ounces of potatoes purchased per patient. Write the o..
How much does the queue cost : A single-server queue has random arrivals at a rate of 30 an hour and random service times at a rate of 40 an hour. If it costs £20 for each hour a customer spends in the system and £40 for each hour of service time, how much does the queue cost?
Difference between informative and persuasive speeches : What is the difference between informative and persuasive speeches? Can an informative speech be persuasive? Can a persuasive speech be informative? Why or why not
Trade cycles in business decisions : Relevance of business fluctuations and trade cycles in business decisions?
How can you judge the current performance of the centre : Can you find the resources that the centre will need to maintain - or improve - the current level of service with increasing numbers of patients?
Problem regarding the random without replacement : An urn containssixred balls, five white balls, and four black balls. Fourballs are drawn from the urn at random without replacement. For each red ball drawn, you win$4, and for each black ball drawn, you lose$6. Let X represent your net winnings.
Write about policy rule or time during your adult education : Think about a policy, rule or time during your adult education or employment history, which your understanding of- or position on- an issue, event or other topic changed
Conduct an internal and external wage analysis : Read the Home Care scenario in the Allied Health Community. Be sure to review the Instructions and Legend information - develop a plan for how you would conduct an internal and external wage analysis of your organization and respond to the impact th..
Draw the network for the project : Find a project with which you are familiar and break it into about 50 activities. Draw the network for the project and do the relevant analyses. Do a small survey of software to help with this analysis. Which package did you use and how useful was..

Reviews

Write a Review

Finance Basics Questions & Answers

  Financial reporting and analysis

Finance is about Gunns Ltd, a company in dealing with forestry products in Australia. The company has also been listed in Australian Stock Exchange. As many companies producing forestry products, even Gunns Ltd is facing various problems. Due to the ..

  A report on financial accounting

This report is specific for a core understanding for Financial Accounting and its relevant factors.

  Describe the types of financial ratios

Describe the types of financial ratios and other financial performance measures that are used during venture's successful life cycle.

  Differences between sole proprietorship and corporation

Briefly describe the major differences between a sole proprietorship and a corporation

  Prepare a cash budget statement

Calculate the expected value of the apartment in 20 years' time. What is the mortgage loan repayment at the beginning of each month

  What are the implied interest rates

What are the implied interest rates in Europe and the U.S.?

  State pricing theory and no-arbitrage pricing theory

State pricing theory and no-arbitrage pricing theory

  Small business administration

Identify the likely stage for each venture and describe the type of financing each venture is likely to be seeking and identify potential sources for that financing.

  Effect of financial leverage

The Effect of Financial Leverage and working capital management

  Evaluate the basis for the payment to the lender

Evaluate the basis for the payment to the lender and basis for the payment to the company-counterparty.

  Importance of opps, ipps, mpfs and dmepos

Research and discuss the differences and importance of : OPPS, IPPS, MPFS and DMEPOS.

  Time value of money

Time Value of Money project

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd