How can you claim-complaint message is developed logically

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Reference no: EM134035828

Assignment:

How can you ensure that your claim/complaint message is developed logically? The following tips are useful when crafting claim/complaint messages:

a. Describe your feelings and your disappointment, but also avoid sounding angry.

b. Begin with a compliment, point of agreement, statement of the problem, or a brie review of action you have taken to resolve the problem. AIRA (A)

c. Provide identifying data.

d. Explain why the receiver is (partially) responsible/you are not (less) responsible (not apply)

e. Enclose a copy of any document (account, shipping order, return statement) to support your claim.

f. Appeal to the receiver's fairness, ethical and legal responsibilities, and/or desire for customer satisfaction.

g. Close by telling exactly what you want done: refund OR credit next purchase

Reference no: EM134035828

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