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How can customer demands translate in process improvements

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As you have learned QFD is both a philosophy and a set of planning and communication tools that focuses on customer requirements in coordinating the design, manufacturing, and marketing of goods or services. QFD focuses on turning the voice of the customer into specific technical requirements that characterize a design and provide the "blueprint" for manufacturing or service delivery.

Technical requirements might include materials, size and shape of parts, strength requirements, service procedures to follow, and even employee behavior during customer interactions. The process is initiated with a matrix which because of its structure is often called the "House of Quality".

Q. How can customer demands translate in process improvements?

Reference no: EM132630053

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