High-potential employees, The company will use training and

High-potential employees

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The company will use training and development to identify floor agents who have potentialfor future promotions, also known as high-potential employees. This process for the organizationis called succession planning. One way the company can do this is by using an assessment centerto determine the potential of floor agents. To assess floor agents' potential to be promoted to astore manager, we would test attributes like interpersonal sensitivity and tolerance for stress(Berkley and Kaplan, 2019). Interpersonal sensitivity would show how well individuals considerthe needs and feelings of others which is crucial for a store manager. Additionally, assessingtolerance for stress would allow us to see how well they would perform under pressure - likewhen staffing is short or there is a conflict among subordinates.

Reference no: EM133737546

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