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1. Which of the following is heavily addressed by supply chain management?
A) immediate response to customer needs.
B) reduce defect rates in production process.
C) efficiency of delivery.
D) use, storage, and delivery of materials from warehouse
2. As part of its leadership responsibility, management in an organization that practices total quality must be personally involved in continual improvement.
True
False
3. If there are 10 processes that might be improved, the processes that should be worked on first are those which will yield the most benefit if improved.
4. When we combine the most important features of Lean with the best features of Six Sigma we have Lean Six Sigma.
True or False
The customer loyalty model consists of four components: 1) business performance, 2) global perceptions, 3) loyalty behaviors, and 4) financial outcomes. Explain each of these components and give an example on each.
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A matrix design would NOT be effective when
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what would the corresponding goals and metrics be for Operations management/manufacturing and Product engineering and design.
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aol is considering two proposals to overhaul its network infrastructure. they have received two bids. the first bid
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