Heating and cooling repair services to residential customers

Assignment Help Operation Management

Reference no: EM132079342

The Decker Company maintains a fleet of ten service trucks and crews that provide a variety of plumbing, heating, and cooling repair services to residential customers. Currently, it takes on average about six hours before a service team responds to a service request. Each truck and crew averages twelve service calls per week, and the average revenue earned per service call is $150. Each truck is in service fifty weeks per year. Owing to the difficulty in scheduling and routing, there is considerable slack time for each truck and crew during a typical week. In an effort to more efficiently schedule the trucks and crews and improve their productivity, Decker management is evaluating the purchase of a prewritten routing and scheduling software package. The benefits of the system will include reduced response time to service requests and more productive service teams, but management is having trouble quantifying these benefits. One approach is to make an estimate of how much service response time will decrease with the new system, which then can be used to project the increase in numerous staff were laid off in many banking areas, including IS. Key individuals were retained from both banks’ IS areas, however, and were assigned to a new consolidated IS department. Emily has been made pro- ject manager for the first significant IS project since the takeover, and she faces the task of integrating staffers from both banks on her team. The project they are undertaking will be highly visible within the organization, and the time frame for the project is somewhat demanding. Emily believes that the team can meet the project goals successfully, but success will require that the team become cohesive quickly and that potential conflicts be avoided. What strategies do you suggest that Emily implement in order to help ensure a successfully functioning project team?

Reference no: EM132079342

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