Health maintenance organization

Assignment Help Operation Management

Reference no: EM132202313

Case1 . Health Maintenance Organization (A)

(1) Beginning with a good initial layout, use operations sequence analysis to determine a better layout that would minimize the walking distance between different areas in the clinic.

(2) Defend your final layout based on features other than minimizing walking distance. The final layout shown below has many appealing features, the most obvious being the adjacent locations of “reception” and “waiting room”. Furthermore, “radiography” and “minor surgery” are placed appropriately in isolation at the opposite end of the building.

Case 2. Health Maintenance Organization (B)

(1) Identify the bottleneck activity, and show how capacity can be increased by using only two pharmacists and two technicians

(2) In addition to saving on personnel costs, what benefits does this arrangement have?

Case 3. Clean Sweep, Inc.

(1) Prepare an X-chart and R-chart for complaints, and plot the average complaints about each crew during the nine-month period. Do the same for the performance ratings. What does this analysis reveal about the service quality of CSl’s crews? The following R- chart control limits for complaints are:

(2) Discuss possible ways to improve service quality.

(3) Describe some potential strategies for reducing CSl’s staffing problems.

Case 4. Sonora County Sheriff

(1) Prepare a run chart on each of the incident categories. Does she have reason to be concerned about burglaries? What variable might you plot against burglaries to create a scatter diagram to determine a possible explanation?

(2) What is unusual about the pattern of reported disorderly and DUI incidents by months? What could be an explanation for this behavior? How could the sheriff address this pattern and reduce the number of incidents?

(3). Would you recommend preparing control charts for Assault and Theft incidents? Why or why not?

(4). Prepare a Pareto Chart based on the total of last year’s incidents. Why might the sheriff not prioritize efforts on incident reduction according to the results of the Pareto Chart?

Reference no: EM132202313

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