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Handling difficult people-interventions

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Review the "Handling Difficult People-Interventions" portion of the week 4 lecture. Based on the techniques outlined there, illustrate how you might handle an interpersonal conflict with a fellow team member in the workplace. In your analysis and application, discuss which techniques would be most appropriate or least appropriate in the context of a team meeting and in the context of a private, one-on-one interaction with the team member.

Handling Difficult People-Interventions:

  • Have the group decide
  • Use the agenda and ground rules
  • Be honest; say what's going on
  • Use humor
  • Accept or legitimize the point or deal
  • Use body language
  • Take a break
  • Confront in the room

Reference no: EM131523598

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