Global retailer facing multiple operational challenges

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Reference no: EM133823603

Question

Imagine you are a supply chain consultant hired by a global retailer facing multiple operational challenges. The company has been experiencing delivery delays, high inventory costs, frequent supply chain service failures, and inefficiencies in its order-to-cash cycle. Additionally, it struggles to balance cost reduction with maintaining high service levels.

Your task is to critically analyze the situation and propose a comprehensive strategy that addresses the following:

1. Design performance metrics to measure time, quality, and cost, ensuring alignment with the characteristics of good performance measures.

2. Evaluate the financial trade-offs involved in improving on-time delivery by switching to a faster but more expensive transportation provider.

3. Develop strategies to optimize inventory management, reduce the order-to-cash cycle, and improve response times without increasing costs.

4. Recommend forecasting techniques to address demand prediction inaccuracies and their impact on logistics costs.

5. Propose a balanced scorecard that integrates operational costs, service levels, and revenue to track the effectiveness of cost-saving measures.

Reference no: EM133823603

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