Fry employee-receive customer order from counter employee

Assignment Help Operation Management

Reference no: EM131156055

Big Bob’s Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.) Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter. Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee. Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to cusomter

Reference no: EM131156055

Questions Cloud

Delicious dog treats for canines with discriminating tastes : The Canine Gourmet Company produces delicious dog treats for canines with discriminating tastes. Management wants the box-filling line to be set so that the process average weight per packet is 45 grams. The results from the last five samples of 10 p..

Common practice to call these improvement opportunities : How does a healthcare organization, or an individual department of a healthcare facility, identify areas or processes for improvement? Why do you think it is common practice to call these "improvement opportunities" rather than problems or issues? Wh..

Calculate average number in queue-average number in system : Sid Das Brick Distributors currently employs 1 worker whose job is to load bricks on outgoing company trucks. An average of 24 trucks per 8 hour shift, arrive at the loading platform, according to a Poisson distribution. Calculate the average number ..

Differences between high and low customer contact service : What are the differences between high and low customer contact service (CCS) businesses for the dimensions listed below? Describe an example of a Low CCS business and a High CCS business. How much automation would be best in a Low CCS business? What ..

Fry employee-receive customer order from counter employee : Big Bob’s Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief proces..

Communication in negotiating : Nonverbal communication is a key element in the negotiating process. A negotiator can use nonverbal communication skills as a strategy to steer the process in his/her favor. For this discussion, propose strategies for using nonverbal communication. W..

Describe why project management : Explain and describe why project management, as described in the PMBOK, and total quality management are similiar. Do the methodologies used in project management change over time and if so, how and why? List references.

Most recent experience in organizational change : Which of the three change models do you find more relevant or useful to your most recent experience in organizational change? (Lewin’s Three-Step Model, Kotter’s Eight-Step model, and Seo’s Four-Process Model).

Earned value analysis consists of series : Earned Value Analysis (EVA) consists of a series of formulas that assist Project Managers in the monitoring and forecasting of project progress. Which EVA formula(s) are the most valuable to Project Managers and why?

User Account

All Pages