Focus on multiple issues due to customer interaction

Assignment Help Operation Management
Reference no: EM132097945

In service layout, it is more important to focus on multiple issues due to customer interaction. Think about a company you have extensive knowledge of, either service or manufacturing company like a restaurant, retailer, ski resort, or warehouse (Amazon), and answer the following questions. Think about the process it takes to deliver the product or service. For example, McDonalds drive through has 3 major steps the customer has interaction: order, pay, get food (and sometimes wait for product in special spaces). Parts A and B also work well with a kitchen restaurant where volume change often and multiple products are produced with the same process. If manufacturing is not your thing, then look at a major traffic intersection that you go through or see. Another example would be a gas station. I often look at the differences in layout, how could they improve? This also applies to resorts like Disney or Golf and Ski resorts. Resorts are often driven by the topography of the land and seasonal issues. Even that can be changed (Caberfae Peaks is good example). So pick a process layout and provide your views. I recommend something you are familiar with! In addition, if there is a waiting line, how is it laid out? Given demand variance, how does the waiting line "layout" change? For example area or space allocated

What is the process; describe it (for classmates to understand) in detail? A1) How many steps in the process, A2) what takes place in each step of the process. The key to process and layout is customer demand and volume variance!!!!!!

What volume of demand (or output) can the process handle given its layout? B1) How much demand variance takes place over what time? B2) Are the processes used to make other products?

Does the current process/layout handle peak demand, C1) could it handle an increase of 20% more or 50% more, C2) what changes would be necessary to handle more demand volume?

Provide a comparison (if possible) to your example in A-C. First state who the other example is, then make the comparison on A, B, and C. Which one is better and why?

Reference no: EM132097945

Questions Cloud

City movers is local company that specializes in intercity : Bay City Movers is a local company that specializes in intercity moves. In the business plan submitted to its investors,
What might be the key reasons for globaloney : What might be the key reasons for globaloney? Pick as many responses as strike you as important. (select all that apply)
Haul should lease to minimize total initial capital outlay : Construct, in equation form, linear programming model that determines the number of each truck We-Haul should lease to minimize its total initial capital outlay
Example of organizational-individual adaptations required : Share an example of organizational and individual adaptations required when operating outside your home country.
Focus on multiple issues due to customer interaction : In service layout, it is more important to focus on multiple issues due to customer interaction.
More of three different development projects : The Fairwinds Development Corporation is considering taking part in one or more of three different development projects.
How would this affect the businesses and the economy : How would this affect the businesses and the economy?
Health care-related topic that would be studied using survey : Choose a health care-related topic that would be best studied using a SURVEY.
Samantha is in charge of the local doughnut shop : Samantha is in charge of the local doughnut shop. One of her challenges is that coffee drinkers are more loyal than tea drinkers.

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd