Five tools or techniques for gathering customer feedback

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Reference no: EM133901866

Question

Customer feedback is one of the best pieces of information that a decision maker can possess. Not just from current customers, but from customers who decided not to return or purchase again. How do we gather this valuable information using Social Media? Conduct internet research to learn how to gather customer feedbackusing Social Media.

1. List and describe five tools or techniques for gathering customer feedback; at least three techniques should use social media and at least one technique that will obtain feedback from dissatisfied customers, or customers who did not like your service or product.

2. Describe a social media feedback technique that you have personally experienced. For example, coupons are available through social media which require some type of feedback to receive. I also do on-line surveys whenever I can, for the free coupons.

Reference no: EM133901866

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