Reference no: EM133022559

Company Z has experienced a decrease in sales in the last quarter. Additionally, their customer surveys have shown that customer satisfaction has also decreased by 30%. Customers often complain about lack of parking, high prices, and slow response times to customer concerns. Determine the practical steps Company Z can use to improve sales by using the Decision Making Process steps highlighted in this lesson.

Here are the five steps of the Decision Making Process:

-State the problem
-List the options
-Determine the pros and cons
-Choose the best option
-Evaluate the decision/choice

b. Company Z understands that their business is at risk. How can they use step two in the Decision Making Process to reach their end goal of increasing sales and customer satisfaction?

c. Now that Company Z has a list of options for improvements, how can they use steps three and four of the Decision Making Process to solve some of their problems?

d. The final step of the Decision Making Process is very important. What does this step offer for Company Z once they have made decisions and implemented them?