Reference no: EM133170837
Research Kilmann's Five Responses to Conflict Situations (Competing, Accommodating, Avoiding, Collaborating, and Compromising).
Using the information, you have learned and from research, complete the table below in the template in Appendix A of this document. For each row in the table, provide a description/definition of the response to conflict, as well as at least one "pro" and at least one "con."
Once you have completed the table, read the case study in Appendix B below of this document and write to the narrative. The narrative will describe the main conflict seen in the case study and will apply the possible responses to conflict to the case study. Citations must be included.
Appendix A - Chart and Narrative Template
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Response to Conflict Situations
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Description
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Pro and Con
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Competing
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Accommodating
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Avoiding
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Collaborating
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Compromising
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Introduction:
- In one well developed paragraph, provide an overview of what you will be covering.
Body:
Answer These Points:
- Compare and contrast Kilmann's Five Responses to Conflict Situations. Evaluate strengths and weakness of each.
- Analyze the main conflict seen in the provided case study.
- Considering the provided case study, evaluate which of the Five Responses to Conflict Situations would be most effective for Jen to use. Explain why.
- Considering the provided case study, evaluate which of the Five Responses would be least effective for Jen to use. Explain why.
Within the body of your work, make sure you are using research to support your responses.
- Include citations from at least two sources as part of your narrative.
- Include a references section.
Conclusion:
In one well developed paragraph, summarize the main points that you addressed.
Appendix B - Case Study
Jen and Carl are the manager and co-manager of a business. Benefits are being restructured. The company will need to either reduce paid vacation time for all employees by one week -or- begin charging a fee for using the (previously free) onsite daycare.
Jen would like to keep the vacation time for all employees. Carl does not agree. She needs to present her position to HR in one week.
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