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Five goals of communicating negative information

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Reference no: EM131738532

1. Which of the following is one of the five goals of communicating negative information?

A) Gain acceptance for the bad news

B) Let the audience assume the bad news

C) Offer alternatives to the bad news

D) Offer the opportunity to discuss the issue further

E) Avoid sharing the bad news

2. In a routine request, in which part of the message should you make your request?

A) In the middle paragraph

B) At the very end of the message

C) After the list of reasons for the request

D) Before identifying time frames for granting the request

E) At the beginning of the message

Reference no: EM131738532

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