Fisher and ury conflict management principles

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Reference no: EM132233560

1. Using parts of CRM software to help maximize efficiencies with selling partners relates to which of the? following?

A. Partner relationship management

B. Spreadsheet development

C. MySQL systems

D. Employee relationship management

E. Sales force automation

2. Which one of the following statements does NOT illustrate one of Fisher and Ury's conflict management principles?

separate people from the problem

focus on individual interests

generate many options to solve problems

base decisions on objective criteria

3. It is obvious to everyone attending the group meeting that Steve really likes Sue. At every opportunity, Steve smiles at Sue and tries to sit next to her. Steve's behavior exemplifies which of the following factors of Mehrabian's framework for assigning meaning to nonverbal cues?

responsiveness

potency

immediacy

dynamism

4. Which of the following statements about communication networks is INCORRECT?

Communication networks concern "who talks to whom" in the group setting.

Groups with a generalized communication network are more efficient than those with a centralized network.

In the group setting, you'll find that relatively few comments are addressed to the group as a whole.

B and C are incorrect.

5. Identifying the most profitable customers would utilize the? _____________ function of a CRM system.

A. spreadsheet

B. employee relationship management

C. partner relationship management

D. sales force automation

E. MySQL

Reference no: EM132233560

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