Firm understanding of the customers

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Reference no: EM132156005

1. What part of the p chart formula actually allows the formula to produce two answers?

the proportion defective.

the radical symbol in the formula.

the +- symbol in the formula.

the sample size.

None of the above.

2. You're on a project team with the objective of increasing revenue at the college. Which of the topics below are you most likely to put in the meeting "parking lot"?

consider charging a parking fee

consider charging community groups for using facilities

consider offering a new high demand/high wage program that will attract more students

consider changing the color of our furniture in the student common areas

None of the above

3. A firm's understanding of the customers, their needs, and their wants is referred to as:

customer culture.

customer conformance.

internal customer perspective.

cultural richness.

closeness to customer

4. ________ refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

Culture

Management

Leadership

Organizing

Controlling

5. According to your text, an irregularity or problem with a larger unit is a(n):

defect.

defective.

flaw.

mistake.

error.

6. You are a manager and you have a quality improvement team in which things start to fall apart and the team risks failure. Which answer below is the best answer?

definitely intervene

only observe

break up the team

observe and definitely intervene

observe and make decision to intervene or not intervene

Reference no: EM132156005

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