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Eastern National Bank is considering opening a drive-through window for customer service. Management estimates that customers will arrive at the rate of 15 per hour. The teller who will staff the window can service customers at the rate of one every three minutes. Assuming Poisson arrivals and exponential service, find:
(a) Utilization of the teller.
(b) Average number in the waiting line.
(c) Average number in the system.
(d) Average waiting time in line.
(e) Average waiting time in the system, including service.
Describe the role systems thinking plays in organizational performance. The best way to do this is to use an example based upon your research from the articles and your personal experience.
Illustrate what is the role of inspection in both the manufacturing and service industry. Explain how does it relate to the idea of continuous improvement and the philosophies of the quality gurus, Deming, Juran, Feigenbaum and Crosby.
Define also describe a contemporary bargain unit as defined by the National Labour Relations Act. Explain how, if at all, does it differ from a bargaining unit in 1935.
What are the likely motivations of the first group and what probably incites the nationalist groups to oppose headscarves?
Imagine you work at an advertising firm. You’re on a team that is developing an advertising campaign proposal for a chain of fitness centers. The firm has been struggling and needs your team to land this account. How would you handle this situation? ..
In your own words - explain the value of using a Balanced Scorecard. Also - in your own words - explain the advantages of becoming a strategy focused organization.
Globalization was welcomed around the world at the beginning of the 1990s. Different trade theories were used to explain benefits of free trade and market liberalization. However, by the end of the twentieth century, voices of discontent were begi..
Carey and Wharton bid independently (i.e., there is no collusion). Given the above information, develop a matrix of relevant Wharton versus Carey bids that shows the corresponding award probabilities for Carey.
You are interviewing for a management position at Northern Air Cargo (NAC), a general airfreight service that operates throughout Alaska. As part of your preparation for the interview, you thoroughly check out their website. You also found out that t..
One of the main challenges in managing strategic alliance activities is:
Explain Functional or process lay outs. What are its characteristics, advantages and disadvantages?
Should robots be held to the same moral standards as humans? As technology advances, should robots become a source of moral worry? How much privacy should we demand at work? What are legitimate kinds and methods of monitoring employees?
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