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Find out efficiency of communication systems

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-Explain why formal and multi-leveled organization structure often affects the efficiency of communication systems between employees and managers. How can global hotel chains overcome that issue?

-In the context of market research, what does 'listening posts' refer to and what value does it have for the service management?

-In what type of circumstance would a 'mystery shopper' program be the most appropriate way to capture customer perceptions of the service experience? Compare this approach to a focus group.

-Comment on this statement: 'We are getting more complaints now which means we must be delivering a lower quality experience for our guests...'

Reference no: EM132655044

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