Extended the same level of service

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Reference no: EM134045041

Question

Two consumers ask if there are any investment brochures available. The associate tells one consumer she'll send her a brochure when it's available; but for whatever reason, she directs the other to the investment specialist on duty. The first person COULD conceivably argue that

A. she was discriminated against, simply because she was not extended the same level of service.

B. the associate was disorganized, simply because she failed to direct her to the investment specialist on duty.

C. she was treated more favorably than the other consumer, because she was not being asked to risk having to wait to speak with the investment specialist on duty.

Reference no: EM134045041

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