Explain why you delivered the feedback to alejandra

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Reference no: EM133490770

Case Study: You manage a fast-food franchise restaurant, "Frexi's" that serves fresh Mexican food. Frexi's policy states that employees hired within the past 3 months must have an initial performance review. These initial performance review sessions are face-to-face conversations with each employee conducted by the manager (i.e., you). You have two such new employees, Alejandra and Boris. You have taken some notes on these two employees over the last few weeks, which you hope will help you to guide your performance review conversation. Your notes are below.

Alejandra

Consistently on time to work

Consistently follows dress code

Very attractive girl with a beautiful smile!
Consistently says "welcome to Frexi's" when customers enter

Prepares orders quickly and accurately

Three times she forgot to wear sanitary gloves when preparing food, which is against company policy

Usually maintains cleanliness of food preparation area, but sometimes allows different ingredients to get mixed together

Boris

Often rushes into work 3 minutes before the start of his shift
Starts work with messy hair and strong, unpleasant body odor
Very angry with him about how messy he is!
Consistently says "welcome to Frexi's" when customers enter

Prepares orders accurately

Prepares orders a little too slowly

Maintains cleanliness of food preparation area

QUESTIONS:

Please describe your objectives in holding these performance reviews. What are you hoping to achieve by having these reviews?
Please describe when and where you will hold these reviews, and who would be in attendance. For example, would you meet with Alejandra and Boris together at the same time? Would it be in the restaurant during down times or outside of work hours, etc.
Please write a brief script for your meeting with Alejandra. The script should be a word-for-word description of what you would actually say to her during the performance review meeting (e.g., "Hi Alejandra, thanks for speaking with me...") that provides Alejandra with all of the relevant job performance feedback (in whatever order you choose) and conforms to the principles of effective performance feedback delivery and management that we have learned in this class.
Please briefly explain why you delivered the feedback to Alejandra in the way that you did, including any key decisions that you made regarding what to say or not say.
Now please write a script for your meeting with Boris (same details apply).
Please briefly explain why you delivered the feedback to Boris in the way that you did, including any key decisions that you made regarding what to say or not say.

Reference no: EM133490770

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